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Shipping/Refund Policy

We are proud to have a 100% Satisfaction Guarantee! If you are not satisfied with your order for any reason, please email us at customerservice@ketologic.com within 30 days for a full refund. We can only refund for items purchased from ketologic.com.

Please do not send your purchase back to the manufacturer.

Shipping

Orders are typically processed and shipped within 1-2 business days after being placed. Orders placed after 3pm EST, or anytime on weekends or holidays will not process until the next business day at the earliest. This includes any order with upgraded or expedited shipping methods.

Returns

To return your product, please visit our return portal here.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

You should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item. Refunds will be issued once the return has been processed. 

Late or missing refunds (if applicable)

Please allow 5-9 business days for your refund to appear on your statement. If you haven’t received a refund after that time please contact your bank or credit card company to make sure the refund is not pending.

If you’ve done this and you still have not received your refund yet, please contact us at customerservice@ketologic.com.

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